Peter Jones House Portraits will not share your personal information for marketing or any other purposes without your consent, unless where required by law.

If you are registered or have subscribed to a publication with Peter Jones House Portraits, and thereby given your consent, you will be contacted with relevant information that you have expressed an interest in or that might be of interest to you. If at any time you wish Peter Jones House Portraits to stop contacting you, you are able to unsubscribe by emailing Peter Jones House Portraits to revoke your subscription.

We will always respect your privacy, and any personal communication between you and Peter Jones House Portraits will always comply with any data protection legislation currently in force.

Your information will not be passed or sold to any third party and will be held exclusively by Peter Jones House Portraits or our agents.


Peter Jones House Portraits does all it can to ensure it is compliant with the EU General Data Protection Regulation. This code has been issued by the Information Commissioner under section 51 of the Data Protection Act 1998.  We are committed to collecting and using personal information fairly and transparently. We are required to provide the following information:

  • Person Responsible

Peter Jones
37/7 Marlborough Street
EH15 2BD

The purpose for which the information is processed

We process information when you enquire about our services, and this processing of information is necessary for us to provide you with information about the service you are enquiring about. This information is not used for any other purpose or passed to any third party. The process of removing data is simple and you can request that any data we hold be deleted at any time.

A privacy policy statement is freely available to every person who uses our services and can be requested from Peter Jones House Portraits at any time.

  • Any further information which is necessary in the specific circumstances to enable the processing to be fair.

Peter Jones House Portraits believes no further information is necessary because of the limited and specific purpose of holding and using the data. We do not observe, derive or infer any personal information about our website visitors’ behaviour in our business and marketing activities.

  • Your information will not be shared

The information you choose to give us and we hold on you will not be shared with any third party and will not be used for marketing purposes.


We use Google Analytics to understand how many visitors come to our site. However, we anonymise your IP address before any information is passed to Google Analytics, so no personal information is collected. User data is retained by GA for 26 months before it is permanently deleted. No personal information is recorded by GA.

Data Used: Please refer to the appropriate Google Analytics documentation for the specific type of data it collects.


We use mailChimp to send out occasional newsletter to those who have subscribed. We comply fully  with GPR rules by anonymising your IP address when gathering your details, and requiring you to both give consent, and having subscribers double opt-in to our mailing list.

You will always be able to unsubscribe by contacting us and an unsubscribe link is included on all our communications. Your personal information will not be shared with any third parties.


What we collect and store

While you visit our site, we’ll track:

Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed

Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping

Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of basket contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

    1. Send you information about your account and order
    2. Respond to your requests, including refunds and complaints
    3. Process payments and prevent fraud
    4. Set up your account for our store
    5. Comply with any legal obligations we have, such as calculating taxes
    6. Improve our store offerings
    7. Send you marketing messages, if you choose to receive them
    8. If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 10 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

E-Commerce Personal Data Retention

Retain inactive accounts    6 Months

Retain pending orders   1 Month

Retain failed orders       1 Month

Retain cancelled orders 1 Month

Retain completed orders   10  Years

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

Order information like what was purchased, when it was purchased and where it should be sent, and

Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfil orders, process refunds and support you.

What we share with others

We do not share your personal information or details with any third party. However if you order anything from Peter Jones House Portraits, we process your payment through Stripe.

Information shared with the payment provider includes:






Unique payment identifier

Payment provider identifier

For more information on the way our payment provider stores this information, please visit Stripe at:

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